CANCELLATIONS
A package is considered confirmed once payment is received by the SUPPLIER and thereafter all penalties will apply if the package is changed or cancelled.
Cancellations of a person or persons in a package that involve a change in hotel configuration or category (i.e. from double occupancy to single occupancy, from run-of-house to a suite) are subject to rates in effect at the time cancellation is made. Pre-Departure Protection will be available with some packages.
(a) All AAV Package Cancellations without Pre-Departure Protection.
Days cancelled prior to departure | Penalty |
---|
15 days or more prior to departure | $200 per person plus any non-refundable components.** Balance as credit toward future travel credit (FTC) |
14 days or less | No refund |
(b) All AAV package cancellations with Pre-Departure Protection (PDP) for non-holiday travel periods.
Days cancelled prior to departure | Benefits |
---|
Prior to scheduled departure* | Full refund less the cost of PDP and any non-refundable components to original form of payment** |
After departure | No refund |
(c) All AAV package cancellations with Pre-Departure Protection (PDP) for holiday travel periods.
Days cancelled prior to departure | Benefits |
---|
30 days or more prior to scheduled departure | Full refund less the cost of PDP and any non-refundable components to original form of payment** |
29 to 8 days prior to scheduled departure | Package value in the form of Future Travel Credit (FTC), less the cost of PDP and any non-refundable components |
7 days or less prior to scheduled departure* | 50% of package value in the form of Future Travel Credit (FTC), less the cost of PDP and any non-refundable components |
REFUND OF AIR TICKET PORTION WITHIN 24 HOURS OF PURCHASE
Within 24 hours of booking, you are allowed to cancel your refundable or non-refundable air ticket for a full refund (and no change fees and/or difference in fare) subject to the following rules:
- For AA Vacations flight reservations, you must call 800-321-2121 within 24 hours of purchase to cancel the air ticket reservation and request a refund of the air ticket.
- The reservation must have been booked at least 2 days before scheduled departure.
- This policy does not apply to hotel or other non-air portions of the package. Standard cancellation policies will apply to all non-air components of the package.
- Refunds are only issued for tickets booked on aavacations.com or with American Airlines Vacations Reservations.
CHANGES WITHOUT PRE-DEPARTURE PROTECTION
Changes for Basic Economy fare tickets are not allowed. All other changes or revisions made to existing reservations are subject to change fees that vary by dates of travel. Flight, date or hotel changes cannot be made 8 days or less prior to departure. Some packages or portions of packages are non-changeable. Certain name changes may be permitted without a fee. Changes in a package including, but not limited to, a change in origin, departure date, destination or hotel room category/configuration are subject to change fees in effect at the time changes are made. If changes involve a change in rate, payment will be required at the time of change.
All destinations:
- 9 days or more prior to travel start date - $50.00 per person plus third party fees plus change in package price.
- 8 days or less prior to travel start date- No changes
The standard change fee of $50 per person may be waived in the following circumstances:
- Pre-Departure Protection was purchased with the package (see "Changes with Pre-Departure Protection)
- A change that results in a higher price in the non-air components of the package
- A purchased upgrade from Main Cabin to a premium cabin on all of the same flights originally purchased in the package.
- A purchased upgrade from Main Cabin to Premium Economy, Business or First on all of the same flights originally purchased in the package.
AAV will not be liable to pay any compensation or damages if it cancels or in any way changes a trip or package as a result of unusual or unforeseeable circumstances beyond its control, the consequences of which could not have been avoided even with all due care. These include but are not limited to problems with transportation, acts of God, war or threat of war, civil strife, industrial disputes, natural disaster, weather, epidemic or terrorist threat or activity.
REFUNDS
Some packages and/or package components are non-refundable. The right to refund is limited if changes are made to travel plans, travel dates, hotels, hotel categories, hotel configurations, changes in origination or destination. Due to the nature of AAV packages, AAV is unable to provide separate refunds for flights associated with the package (i.e. any refund associated with the package must be processed for the package as a whole). No refunds will be issued or exchanges made for any missed or unused package features, package components or unused hotel nights. AAV is not responsible for free components provided by third party vendors. Free components have no cash value.
Requests for refunds, after travel has been completed, must be submitted in writing or email to AAV no later than 30 days after the departure date. Send requests for refunds to:
AA Vacations Refunds
1 Skyview Drive MD 8B-100
Fort Worth, TX 76155
All refunds are subject to conditions outlined above governing cancellations, changes and revisions, and are further subject to any such fees or other charges imposed by third party suppliers including, but not limited to, airlines, hotels, rental car companies or ground transportation companies. Acceptance of a refund constitutes a waiver by the customer of all rights and remedies under applicable laws other than the amount of the refund.